Japan Airlines (JAL) Shell Flat Neo Business Class
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Getting tongue in Japan Airlines (JAL) 787-8 Shell Flat Neo Business Class back in 2018

As I sit here trying to think of a clever intro to this Japan Airlines 787-8 business class review, all I can think about is the fact that I absolutely cannot wait to tell you that there was some slimy tongue eating happening during this flight.

I need to be patient though. Let me just start by saying that this is a full review of an experience that I had on a flight between Tokyo (Narita) and San Diego back in January 2018. The aircraft featured the old “Shell Flat Neo” business class product, which no longer exists. And that’s a good thing! I’ve just never been a fan of high density 2-2-2 business class configurations.

It was fun though. Fairly comfortable. Just a wee bit slimy.

Flight Number:JL0066
Route:Tokyo, Japan (NRT) – San Diego, CA (SAN)
Date:Monday, January 29, 2018
Aircraft:Boeing 787-8
Registration: JA834J
Flight Duration8 hours 58 minutes
Seat:3A (business class)
Japan Airlines 787-8 side view illustration by norebbostock.com
JL0066 route map January 29, 2018

The JAL preflight ground experience at NRT

Do you ever look back on big moments in your life, specifically at the minutes just before something significant happens? I tend to do that a lot, and it’s always amusing to think how naïve and unprepared I was at those moments just before that big event.

Such was the case as I stepped out of the JAL Sakura Lounge and walked down to the gate to catch this flight home to San Diego. All I could think about was being spoiled rotten all the way home by yet another world class Japan Airlines cabin crew. Little did I know that I was about to eat tongue for the first time. Yikes.

Gate 71 Tokyo Narita airport
Oops, I am way too early again. This is the gate area for my flight to San Diego this evening, and as usual, I am one of the first to arrive.
Scott posing next to a Japan airlines 787-8 at Tokyo Narita airport
Being one of the first to arrive gave me this opportunity to pose for a pic with the beautiful JAL 787 that would be taking me home. Kind of looks like I am doing a Jedi mind trick on you, doesn’t it? “Read all my trip reports, you will!”
Japan Airlines 787-8 parked at gate 71 Tokyo Narita airport
JA834J sitting here at the gate getting a bit of rest before the overnight run to San Diego.

The gate area for today’s flight eventually filled up and it seemed a lot more crowded than the outbound segment I had flown a few days prior. This was really nice to see. Especially considering that this might mean that there really is demand for a daily flight between NRT and SAN after all.

I’m not really sure what the deal was with that flight from San Diego to Narita a few days prior, but it was so empty that it made me worry a bit that the demand for a flight between these two cities just wasn’t there.

The boarding process

Boarding began exactly on time. Even though I was seated up in business class today, I somehow had to fight my way into the queue.

Holding up my US passport and Japan Airlines boarding pass in front of gate 71 at the Tokyo Narita International Airport
Somewhere way up ahead is the gate door. “Don’t leave without me guys!”

It was a packed house in the gate area, and I ended up being pushed to the third group to board behind all of the (many) JAL and OneWorld platinum elite gold encrusted superstar passengers. There were a lot of them on today’s flight, and I was definitely feeling status envy as I waited patiently for my turn to board.

Walking down the jet bridge to gate 71 Tokyo Narita airport
Anybody who has ever flown a Japanese or Korean airline in business class knows the kind of excitement I was feeling as I was walking down the jet bridge to the plane. Yeehaw!
Japan Airlines 787-8 parked next to a China airlines 777-300er at Tokyo Narita airport 2018
Hold on good buddy! I’ll be there in a sec!
Carpet in the jetway at gate 71 Tokyo Narita airport 2018
Wow. They even rolled out the red carpet for us. This airline sure does know how to make a guy feel good.
Japan Airlines 787-8 forward boarding door
Sure, this may have been my third JAL 787-8 that I had been on that weekend, but I was feeling just as excited as the very first one four days prior.

Japan Airlines 787-8 Shell Flat Neo business class overview

JAL 787-8 Shell Flat Neo business class is (was) a 2-2-2 layout. It’s typical of the layout you would see in regional business class in and around Asia (China Airlines A330-300 business class is a good example). It’s not the most comfortable layout for long haul flights, but it was fairly common back in 2018.

Japan Airlines 787-8 Shell Flat Neo business class cabin
Japan Airlines 787-8 Shell Flat Neo business class cabin. It’s not the seats that makes this so good – it’s the service.
Japan Airlines 787-8 Shell Flat Neo business class seats
These Shell Flat Neo seats are very similar to what was in Aeromexico 787-8 business class at the time. No complaints from me. Still, to this day, I’d take this over economy any day.
Japan Airlines 787-8 Shell Flat Neo business class window seats row 3
Can you guess which seat is mine? I’ll give you a hint: it’s the one by the window!
Japan Airlines 787-8 Shell Flat Neo business class showing overhead bins
Loadin’ up. It’s going to be a full flight tonight!

A relaxed boarding process this was not. Things were happening very quickly once I was on the plane and into my seat, and it looked as if the flight attendants were working hard to get everybody accommodated.

It was announced that this was a completely full flight, and they were asking for everybody to quickly find their seats so that we could get out of here on time and on schedule.

Japan Airlines 787-8 Shell Flat Neo business class legroom
Guess what? The legroom exactly the same as last time as the last time that I did this.

The fact that they were boarding the entire plane through the forward boarding door didn’t help to calm the mood any as I sat there waiting. Every passenger on the plane got the opportunity to walk through business class on the way back to their seat. Sometimes I think the airlines do this on purpose to give everyone a sense of what the business class experience is like. Guerrilla marketing at its finest!

Japan Airlines 787-8 Shell Flat Neo business class video screens
Same video screens as well.
Japan Airlines 787-8 Shell Flat Neo business class seat controls in the armrest
Even the seat controls were unchanged. I thought that every seat every airplane is different? Ha! 

Business class amenity kit

Amenity kits and noise canceling headphones were on every seat upon boarding, and the flight attendants came by with cold towels and United States entry forms as we sat there waiting to push off gate.

Japan Airlines 787-8 Shell Flat Neo business class blanket and pillow and amenity kit with noise canceling headphones on every seat
Business class booty on each and every seat.
Japan Airlines 787-8 Shell Flat Neo business class amenity kit 2018
Ah ha! Something different! These amenity kits were not the same as the one I got on my last JAL business class flight. Cool!
Japan Airlines 787-8 Shell Flat Neo business class amenity kit contents 2018
Contents of the amenity kit: same ‘ol same ‘ol. How cool would it have been if this was a sushi making kit? Or perhaps a sake sampler? I really should be in charge of this stuff.

Our departure from NRT

We pushed off the gate four minutes late at 5:09 PM. I was expecting far worse considering how full this flight was (and how chaotic things were leading up to this point). So far so good.

Japan Airlines 787-8 engine and wing as viewed from seat 3A
Just seconds away from pushing off the gate, and I was working hard trying to get a picture of the engine all lit up by the red beacon underneath the aircraft. Dammit, I missed again…

The sun was nearly gone once we finally got underway, which is precisely the time of day when my old iPhone 6S refused to take nice pictures anymore. Therefore, I’m offering you my sincerest apologies for the poopy sequence of departure shots you are about to see. Low light was the nemesis of old phones for sure.

Japan Airlines 787-8 engine and wing as viewed from business class
Nailed it! And it only took 14 tries.
Pushing back from the gate at terminal 2 Narita airport at sunset
It’s kind of hard to see, but that’s the ground crew out there giving us a respectful bow as we pull away. And if I wasn’t required to be wearing a seatbelt at this exact moment, I would’ve bowed right back.
Taxi to the runway at Narita airport at dusk
“But I don’t wanna go home!” To say that I was feeling rather bummed right about this point (and that I wasn’t quite ready to leave Japan quite yet) is a ginormous understatement.
Taxiing past the ANA Boeing 787 wearing the Star Wars livery at Narita airport
Oooh! An opportunity for a second witty Star Wars comment in the same trip report! Too bad I can’t think of anything to say…

It took 26 minutes to taxi out to the runway, and we were in the air 20 minutes late at 5:35 PM.

Looking out the window of a Japan airlines 787-8 while taking off at Narita airport
The cabin lights were left on during our departure, so it was kind of pointless for me to try and get pics of it with all the glare on the window. Here we are blasting down the runway on our way out of NRT.
Looking out the window of a Japan airlines 787-8 while rolling down the runway for takeoff at Narita airport
Sayonara Japan! I hope to be back again soon.
Getting comfortable in Japan Airlines 787-8 Shell Flat Neo business class
Getting comfortable just after takeoff is a lot more work than most people think. Everything has to be just right!
Watching the in-flight map just moments after take off from NRT in Japan Airlines 787-8 Shell Flat Neo business class
You know me. I can’t help but to check the map to make sure the pilots are pointing us in the right direction. It never hurts to be overly cautious, right?
Japan Airlines 787-8 Shell Flat Neo business class noise canceling headphones
Now that I was comfortable and satisfied that we were indeed headed in the right direction, it was time to let the flight begin.

The dinner service

Menus and drink orders came roughly 30 minutes after departure, and it was at that moment browsing through the menu that I saw something scary enough to paralyze me in fear.

Japanese and western meal options in Japan Airlines 787-8 Shell Flat Neo business class 2018
“Japanese Style Stewed Beef Tongue.” Shit just got real.
Light meal options in Japan Airlines 787-8 Shell Flat Neo business class 2018
As I turned the page to have a look at what was on the breakfast menu, I was bracing myself for the possibility of seeing boiled beef testicles as the primary option. Thankfully there were none to be found.
Wine list and alcoholic beverage menu in Japan Airlines 787-8 Shell Flat Neo business class 2018
Normally I skip over the drink menu, but I think I’m going to need a stiff glass of wine with tonight’s meal.

Keep in mind that I am generally a very courageous eater, and I’ll usually try anything once. But there was beef tongue on the menu as part of the Japanese meal option, and I’m not going to lie that it scared me enough to seriously consider the western option instead. I’ve eaten just about every part of the cow I think, except for tongue and a few other unmentionable bits.

Although I did eat what looked like testicle meat in Icelandair 767-300 economy once. Does that count?

“Do I or don’t I?” That’s the question I was asking to myself over and over again as I stared blankly ahead at the video screen directly in front of me, and I still hadn’t even made up my mind yet as the flight attendant reached our row and asked me to declare a choice.

“The Japanese meal – Kudasai!” escaped my lips even before I was able to mentally approve it, so there was nothing left for me to do at that point but to cowboy up and give it a try. Not without ordering a giant glass of wine as well though…

Appetizer in Japan Airlines 787-8 Shell Flat Neo business class 2018
All right, here we go. This is the first course, which meant that I was only two courses away from that tongue.

I started watching ‘Dunkirk’ as I was waiting for dinner to be served, but it was far too serious of a movie to focus on when all I could really think about was slimy pimpled cow tongue instead.

I needed to watch something stupid and silly if there were any hopes of distracting my mind from what it was that I was about to consume. ‘Going in Style’ fit the bill nicely.

Japan Airlines 787-8 Shell Flat Neo business class 2018 bento box
Course number two, presented beautifully in a tied wooden box. When’s the last time you saw that on United?
Japan Airlines 787-8 Shell Flat Neo business class 2018 contents of the bento box served with dinner
Thank God! There was no beef tongue in this course, which was really nice because I wasn’t quite ready for it yet. “Excuse me, um, can I please have another glass of wine? Arigatou!”
Beef tongue meal Japan Airlines 787-8 Shell Flat Neo business class 2018
Guess which one is the tongue? It was really hard not to stare at while I prepared myself to put that in my mouth.

I had never been as nervous to eat anything in my entire life. My fork danced around that tongue (his/hers/it’s – not mine) until it was nearly the only thing left on my tray. I think my hands were shaking a bit as I went in for the first bite. To be quite honest it looked just like a regular slab of beef with some sort of heavy sauce all over it, but it didn’t stop me from gagging a bit on that first mouthful.

But you know what? It wasn’t all that bad. Better yet, if I didn’t know that it was tongue, I would’ve easily devoured it in seconds and asked for another serving.

Eating dinner with chopsticks in Japan Airlines 787-8 Shell Flat Neo business class 2018
It’s a good thing that I actually liked it, because otherwise this pic would be an image of me barfing into one of those little white bags in the seat pocket (and you wouldn’t want to see that).

After the meal, my brain was still a little bit messed up from all that mental anguish of the tongue, and I inadvertently said “yes” when the flight attendant asked me if I would like a cup of coffee with dessert. Loyal leaders of my airline reviews will know that I am not a coffee guy at all. I do love the smell of it, but it’s far too bitter for me.

I’m also too much of a nice guy at times, and I felt bad for turning it away after she brought it to me, so I had to cowboy up yet again and drink it all. Hmmm…one might think that having to cowboy up two times during the same flight would mean that things aren’t going so well, but believe me, I was having lots of fun so far!

After dinner coffee and cake in Japan Airlines 787-8 Shell Flat Neo business class 2018
I know! You’ve never seen me drink coffee before, and it’s likely not to happen again anytime soon. Cherish this moment.

After dinner cabin service

A round of hot towels ended the cabin service for the evening, and at that point I decided to call it a night and try to get some sleep. These Shell Flat Neo Seat aren’t completely lie-flat, but they’re close and perfectly comfortable for a few hours of deep sleep. And deep sleep it was – so deep that I had some pretty crazy dreams during the night, brought on no doubt by that beef tongue swimming around in my veins.

Relaxing and getting comfortable in Japan Airlines 787-8 Shell Flat Neo business class 2018
Whoa whoa whoa! A quick check of the in-flight map after the meal service revealed that this flight was going by much too fast. We must of been surfing one heck of a powerful jet stream, because we were nearly to Hawaii by now.
Self serve snack bar in Japan Airlines 787-8 Shell Flat Neo business class 2018
Hmmm… there seems to be a lot less snacks here in the self-service area compared to my last Japan Airlines 787-8 business class experience. Maybe they were expecting most people to be sleeping?
Business class lavatory Japan Airlines 787-8 2018
In case you’re wondering, yes, it’s very easy for window seat passengers to step by the person in the aisle seat. It makes trips to the lavatory stress-free!

The second meal service (breakfast)

It was a pretty bumpy ride across the Pacific this evening, but I managed to sleep well and I woke up only when the flight attendants turned on the main cabin lights with two hours of flying time remaining. Breakfast orders were taken shortly after that, and within 15 minutes I had a delicious hot meal sitting in front of me once again.

In flight map showing flight from Tokyo Narita to San Diego in Japan Airlines 787-8 Shell Flat Neo business class 2018
Ohayo gozaimas! Looks like we are just spitting distance from the west coast of the US now.
Scott looking out the window of a Japan airlines 787-8 from seat 3A
I’ll let you know when I see Seattle. So far, nothing.
Japanese style breakfast in Japan Airlines 787-8 Shell Flat Neo business class 2018
Breakfast is served. I was so tired that I could have devoured a plate of beef testicles without even noticing.

The descent and arrival into San Diego

These eastbound transpacific flights out of Japan are far too short for my liking, because I always feel like I never get enough sleep and that I would be perfectly content for flying five hours more.

But nope. We were beginning our descent into San Diego just as the flight attendants were clearing our breakfast trays, and another great flight was just about over. I’ll let the pics tell the story of our arrival into San Diego this morning:

Map showing one hour prior to arrival in San Diego in Japan Airlines 787-8 Shell Flat Neo business class 2018
Almost there!
Overflying Orange County California in a Japan Airlines 787-8 on approach into San Diego 2018
Making the approach into San Diego from the northwest – that’s Orange County down there.
Overflying Oceanside California in a Japan Airlines 787-8 on approach into San Diego 2018
Coming up on Oceanside now – that’s the Oceanside pier on the far right hand side of this pic.
Overflying Miramar MCAS in a Japan Airlines 787-8 on approach into San Diego 2018
Only the most hardcore of AvGeeks will have noticed both Miramar and Montgomery Field in this pic even before reading the caption. #virtualfistbumb
Overflying Santee, CA in a Japan Airlines 787-8 on approach into San Diego 2018
Making that big right-hand turn over Santee…
Japan Airlines 787-8 on approach into San Diego airport 2018
Grr. The tinted windows of the 787 combined with the fact that I was looking straight into the sun for the final moments of the approach made for some less than stellar pics. This was not what I was hoping for, but welcome to San Diego anyway!

We touched down on runway 27 4 minutes ahead of schedule at 9:34 AM. And of course it was beautiful and sunny. It’s always like this in San Diego. Most of the time at least.

Japan Airlines 787-8 taxi to gate as SAN 2018
I really couldn’t believe how fast this flight went by. I was almost tempted to ask if we could take off again and fly around for a bit just for kicks.
Japan Airlines 787-8 pulling up to terminal 2 east San Diego airport 2018
Hey Chester! Long time no see!

My wish of a longer flight was granted as we were sitting at the gate waiting for the main boarding door to be opened. Right outside my window I could see that the SAN ground staff was having a heckuva time fighting with a non-cooperative jet bridge that just didn’t want to be connected to our 787.

It took about 10 minutes before they were able to get the jet bridge into a proper position to offload all passengers, and for a few minutes there was talk amongst the flight attendants that we would have to deplane using stairs. Now that would’ve been cool!

It also would have been a bit embarrassing considering that Terminal 2 East isn’t all that nice looking actually. I love San Diego dearly and I didn’t want any first-time visitors on this airplane to get the wrong idea about our friendly little airport.

Waiting to deplane in Japan Airlines 787-8 Shell Flat Neo business class 2018
Are you sure that we can’t go fly around some more while we wait for them to get the jet bridge working? I’ll chip in for gas!
Exiting through the forward boarding door Japan Airlines 787-8 2018
Darn it. They got the boarding door open right before I got the courage to ask. Maybe next time?

Once off the airplane and into Terminal 2 East, it was a quick dash downstairs to passport control. I had only been through here one other time (coming off a British Airways 777 from LHR in 2013), and unfortunately I would never pass through here again. All international arrivals started coming into Terminal 2 starting in June of that year.

Japan Airlines Boeing 787-8 parked at terminal 2 east san Diego airport 2018
One final pic of her as we part ways. How does that Boyz II Men “it’s so hard to say goodbye” song go again?
US customs and border protection welcome message at the San Diego International Airport terminal 2 east in 2018
Nice little welcome message here on the way downstairs to passport control.
Exiting passport control and customs at the San Diego International Airport terminal 2 east in 2018
And that’s it. Why exactly does exiting out into the arrivals hall always feel like getting out of jail? “I’m free, bitches!”
San Diego airport terminal 2 east customs facility in 2018
This is the exit of the current Terminal 2 East facility here at SAN. It no longer exists due to the opening of the customs and immigration facility over in Terminal 2 West about six months later.

So there you have it. My first ever experience eating beef tongue flying Japan Airlines business class from Tokyo to San Diego was an unforgettable one. It’s worth noting that JAL still serves San Diego, but their business class product has been upgraded to their much nicer (and more private) Sky Suite product.

I’d also like to go on record saying that of all the airlines I’ve flown in and out of San Diego over the years, this was by far the best experience I’ve ever had. Arigatou gozaimasu JAL!

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